FAQ

1.

• On the main page of the site, you need to sеlect the currency “I GIVE” and the currency “I RECEIVE”, enter the amount in the calculator and the systеm will calculate the amount you will receive.

2.

• Then in the “DATA ENTRY” field, enter the necessary data for the exchange. In the same column, you can see the exchange rate. It already includes the commission of our service. Click the “PROCEED TO PAYMENT” button.

3.

• On the next page, you need to read the information at the top of the page, then copy the site details and make a payment. After the merchant confirms the payment, the funds will be sent to the details you specified.

• You can track the status of your application in your Personal Account or via the email address you specified in your application.

• We send funds within 1-10 minutes after receiving your payment.

• Unfortunately, we will not be able to return your funds. All we can do is send you the details where the funds went. Be careful when entering data!

• If your request is not completed and the funds have not been sent, your request may be cancelled and the funds returned to you minus the commission within the payment systеm. If the request was completed, the exchange cannot be cancelled.

• On average, 3 to 6 Bitcoin network confirmations are required for funds to arrive to your wallet. The confirmation speed depends on the Bitcoin network load, the more unconfirmed transactions, the longer it will take to confirm the transaction. You can always track the network load here.

• Bitcoin exchange transactions are carried out only after receiving 1 confirmation from the Bitcoin network.
  There are cases when your application is deleted, this happens if:

1.

• Payment for the application was not received within 1 hour from the moment of creation.

2.

• The amount transferred does not correspond to the amount you specified in the application. If the application was deleted, contact the online chat on the website or by email [email protected]

• Exchange below the minimum amount is not possible.

• Yes, to do this you need to contact the operator in the online chat on the site and discuss all the details of the exchange with him. We will try to ensure that your request is fulfilled.

• Our service operates 24 hours a day, 7 days a week without interruptions.

• No, registration is not required. But if you register on our service, you will be able to participate in our affiliate program.

• Our service fees are already included in the exchange rate and are displayed at the application stage.

• If you need a link to the transaction, write to us in the online chat on the website, or by email [email protected] Indicate your application number and the operator will provide you with a link.

• We need to know that you have the card in your hands and that you are the one making the exchange. Many scammers try to use stolen data to transfer funds without having a plastic card in hand. Therefore, verification is a simple but fairly reliable way to protect our users.

• If you have not received a confirmation email, you should make sure that you have specified the correct email address during registration. Also, many mail services may perceive our messages as unwanted and mark them as “spam” or not deliver them to you. Possible solutions to the problem are listed below.

1.

• You should make sure that you have specified the correct address during registration. To do this, go through the registration procedure again. If you see the message “email address is busy”, it means that the email address is busy and it is entered correctly.

2.

• You should check the “Spam” folder in your email;

3.

• You should check your spam filter settings;

• If none of the points helped you, please contact the 24/7 support on our website.

• Some browser extensions may block online chat on the site, in this case you can go from another browser and try again. If this does not help, write to us at [email protected]

• Yes, of course. To do this, in the Authorization window, click on the “Forgot your password” button, enter your email address, which you used to register your account, and follow the instructions in the letter that you will receive almost instantly. If you have lost access to your email, contact the technical support of your email account. If for some reason you do not receive the letter, contact the online chat on the website or write to [email protected]